Delivery
Delivery Destinations
Through the use of the services of Aeromotus Unmanned Aerial Vehicle Trading LLC, you can arrange an order for the delivery to many countries (GCC, Middle East, Africa). If you have some clarification seeking questions concerning the destination point, get in contact with us.
Shipment Time
The overriding priority of our service is to deliver goods in a relatively short time. As soon as the information about order details is verified, the deliveries are sent to our customers. Nevertheless, much depends on the correct address details, provided by our clients.
The average delivery terms are as follows:
United Arab Emirates Same Day or Next Day *
International 3-5 working days
Please, take into consideration the following information: if you place your order after 3.00 pm UAE time, it will be processed only next working day. Our business hours are the following: from 9.00 am to 6.00 pm from Saturday to Thursday. We don’t work during UAE public holidays.
The Pricing Policy
In case you need to ship goods along the area of UAE and the total amount of your order is more than 1000 AED, shipping will be free for you. In case you have any clarification seeking questions concerning delivery charges and policies, please, get in contact with us.
The information about extra charges
Import duties, taxes or other additional fees vary depending on the type of order. This is to be considered for international orders. Aeromotus can’t control them and can’t offer you the information about the exact amount of such fees. You can clarify this information by deferring to your local customs office.
Delivery Couriers
At present we deliver goods with the services of Aramex. This is a reputable and trustworthy shipment service, which guarantees fast and secure shipment. Nevertheless, we are ready to use other delivery solutions in case it is necessary.
How to track an order
All our customers will be notified about the order dispatch and local delivery can be tracked online provided with tracking code by Aeromotus. International orders will be follow-up by our logistics team to provide information to our customers
Limitation
Customers should know the country’s labeling requirements and standards. On that score, the customer who wants to deliver goods to another country through the use of our services is responsible for this. Customers should know whether it is legal to send one or another good to a particular country. If the product can’t be delivered because of any reason not related with Aeromotus (custom clearance problems, inconsistency with the low of the country of delivery etc.), the parcel will be returned to us and customer will be charged in accordance to courier company delivery cost.
Wholesale / Overseas orders
Wholesale orders can be shipped by Air Cargo services to different region, documentation and shipment charges will be added extra, please contact our customer service team for more information
Self Pick Up
Customers can visit Aeromotus office to pick up the orders. Please find location on website.
Privacy
You should know that all your international shipments can be checked by the authorities of the other country of delivery. For that reason, the information about the shipped products can be required by the customs authorities.
Queries
If you have some unsolved issues, please, call us +9714 351 2929. Our support team will try to solve all issues within the shortest time period. Nevertheless, we want to notify you that in some instances, orders may be delayed because of the following circumstances:
- The product is out of stock.
- Circumstances of insuperable force.
- The customer indicated wrong address.
- Your order is waiting for the credit approval.
- The courier couldn’t deliver your order on time.
In any case, we hope that you will remain pleased after you make use of our high-quality services.
